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[问答]

英特尔驱动程序和支持助手没有检测到更新的驱动程序

你好,
我有一台联想瑜伽(Win10 1803)运行英特尔驱动程序&
支持助手v3.5.1.7和系统有一个英特尔双频无线-N 7260.问题是英特尔驱动程序&
当有更新的WiFi驱动程序可用时,Support Assistant无法检测到:
*测试了英特尔驱动程序&
Firefox 62.0.2,Edge(1803)和IE11(1803)的支持助手 - 所有3个浏览器都报告“您的英特尔®软件是最新的”。
*英特尔7260正在使用此驱动程序 - >版本:20.70.0(之前发布)日期:7/31/2018,https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and
-Drivers换Windows的10?产品= 75440
*但是,有一个更新的驱动程序 - >版本:20.80.0(最新)日期:9/11/201,https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and
-Drivers换Windows的10·v = T
*联想不再发布此设备的更新驱动程序,因此我依赖于英特尔驱动程序&
支持助手使驱动程序保持最新(通常在每6个月发布一个新版本的Windows 10时需要)
因为Intel Driver&
支持助手显示英特尔7260 WiFi是最新的,我想看看你是否可以查看附带的英特尔驱动程序&
支持助手记录以查看为什么它没有看到新的驱动程序。
另外,如果我可以发送任何其他日志,请告诉我。
谢谢!     
Detailed-System-Report.zip
2.4 K.

以上来自于谷歌翻译


以下为原文

Hello,

I have a Lenovo Yoga (Win10 1803) running the Intel Driver & Support Assistant v3.5.1.7 and the system has an Intel Dual Band Wireless-N 7260. The issue is that the Intel Driver & Support Assistant is not detecting when there is a newer WiFi driver available:

* Tested the Intel Driver & Support Assistant with Firefox 62.0.2, Edge (1803) and IE11 (1803) - all 3 browsers report that "Your Intel® software is up to date."

* The Intel 7260 is using this driver -> Version: 20.70.0 (Previously Released) Date: 7/31/2018, https://downloadcenter.intel.com ... ws-10?product=75440

* However, there is a newer driver available -> Version: 20.80.0 (Latest) Date: 9/11/2018, https://downloadcenter.intel.com ... -for-Windows-10?v=t

* Lenovo no longer publishes updated drivers for this device so I rely on the  Intel Driver & Support Assistant to keep the drivers up to date (usually needed when a new version of Windows 10 is released every 6 months)

Because the Intel Driver & Support Assistant is showing the Intel 7260 WiFi is up to date, I wanted to see if you could check the attached Intel Driver & Support Assistant logs to see why it isn't seeing the newer driver. Also, let me know if there are any other logs I can send over. Thanks!



  •   Detailed-System-Report.zip 2.4 K  

回帖(2)

汤宇

2018-10-23 11:02:46
HelloTF14感谢您加入英特尔®社区。 
您是否尝试清除浏览器的Cookie?
您是否尝试过全新安装英特尔®DSA?
请参阅以下信息。
如果您遇到无线问题,可以使用无线驱动程序进行全新安装(https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-io/wireless-
networking.html)干净安装Intel®Driver&的步骤
支持助手:使用位于此处的DSA卸载程序卸载当前版本:英特尔®驱动程序&
Support Assistant卸载程序版本:1.0.0.2(最新)https://downloadcenter.intel.com/download/28149/Intel-Driver-Support-Assistant-Uninstaller一旦卸载了以前的版本;
安装最新版本的英特尔®驱动程序&
支持助手:https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant?product = 128824请记住,英特尔提供的驱动程序是您系统的通用驱动程序,我们建议测试/
使用原始设备制造商(OEM)提供的驱动程序,因为这些是为您的系统定制的。希望这会有所帮助。
此致Leonardo C.Intel客户支持技术人员与英特尔公司签订合同

以上来自于谷歌翻译


以下为原文

Hello TF14
 
Thank you for joining the Intel® community.
 
 
Steps for a clean install of Intel® Driver & Support Assistant: 

Uninstall the current versions using the DSA uninstaller located here:
Intel® Driver & Support Assistant Uninstaller Version: 1.0.0.2 (Latest)
https://downloadcenter.intel.com/download/28149/Intel-Driver-Support-Assistant-Uninstaller
 
Once you have uninstalled the previous version; install the latest version of Intel® Driver & Support Assistant:
https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant?product=128824
 
Bear in mind that the drivers provided by Intel are the generic drivers for your system, we recommend to test/use the driver provided the Original Equipment Manufacturer (OEM) due to those are customized for your system.
 
Hope this helps.
 
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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李玉鑫

2018-10-23 11:20:25
您好TF14I正在检查您的案例,想知道您是否需要进一步的帮助。
如果是这样,请不要犹豫回复.Regards,Leonardo C.Intel客户支持技术人员与英特尔公司签订合同

以上来自于谷歌翻译


以下为原文

Hello TF14

I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
 
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
 
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