十年来，员工参与水平一直是个问题。这里有几个问题，真正的支持是昂贵的，你支付你的车库技工90美元/小时来解决你的问题，但是当谈到计算机和芯片时，每个人都希望免费支持。必须出售大量5美元的筹码才能为每个汤姆，迪克和哈里带来1000美元的行李。你想与之互动的优秀工程师距离几个级别，并不热衷于或不具备应对每个人的细节。
对于商业帐户，请向您的本地/区域代表注册您的项目，与他们进行交互以及支持他们的FAE。 FAE可以直接处理问题，也可以与内部工程团队或应用专家一起处理。
除非你是一个价值100万美元的重复客户，否则不要指望工程师空运到您的位置。像苹果，耐克和惠而浦这样的人可能会期待这一点，但他们也有很好的记录，以及内部人才的深刻名单。
另一方面，ST在开发/评估板，研讨会和技术路演上投入了大量资金，以便将董事会交给每个人。这似乎缺乏足够支持这一切的FAE和技术人才的深度。管理层似乎认为“如果你建立它，它们就会来”，而一些支持和专业知识本身就会表现出来。我确信事情不会这样，人们倾向于以自我为中心，提供支持是一项非常费力的工作。每个人都想要“帮助”，但这几乎是一种完全不对称的体验。
我解释的次数多于我关心他们需要关注初始客户体验，开箱即用的工作，以及常见的用例，因为如果这是一个粗糙的状态，反复出现问题，那么论坛将充满来自愚蠢问题的噪音，这些问题可以通过一点点关心和关注可交付成果来解决/管理。
以上来自于谷歌翻译
以下为原文
The staff participation level has been an issue here for a decade. There are several issues here, real support is expensive, you pay your garage mechanics $90/hr to work on your problems, but when it comes to computers and chips everyone expects support for free. Going to have to sell a lot of $5 chips to carry $1000 of baggage for every tom,dick and harry with an issue. The good engineers you want to interact with are several levels away and not keen or equipped to deal with everyone's minutia.
For commercial accounts, register your project with your local/regional rep, have interactions with them and the FAE that support them. The FAE can either deal with the problems directly, or with the internal engineering teams, or application experts.
Unless you're a $1M repeat customer don't expect engineers to air-drop to your location. The likes of Apple, Nike and Whirlpool might expect this, but they also have strong track records, and deep rosters of in-house talent.
On the other hand ST spends a lot of money on development/evaluations boards, seminars, and tech roadshows, to get the boards in to the hands of everyone. This seems to lack the depth of FAE and technical talent to adequately support it all. There seems to be the perception in management that 'if you build it, they will come' and that some how support and expertise will manifest by itself. I'm sure that things don't work that way, people tend to be self focused, and providing support is a mostly thankless task. Everyone wants 'help', but this is almost an entirely asymmetrical experience.
I've explained more times than I care that they need to focus on initial customer experience, to have stuff work out of the box, and with common use cases, because if this is left in a rough state, with repeated problems, then the forum is going to be full of noise from stupid problems that could have been addressed/managed with a little care and attention to the deliverables.
十年来，员工参与水平一直是个问题。这里有几个问题，真正的支持是昂贵的，你支付你的车库技工90美元/小时来解决你的问题，但是当谈到计算机和芯片时，每个人都希望免费支持。必须出售大量5美元的筹码才能为每个汤姆，迪克和哈里带来1000美元的行李。你想与之互动的优秀工程师距离几个级别，并不热衷于或不具备应对每个人的细节。
对于商业帐户，请向您的本地/区域代表注册您的项目，与他们进行交互以及支持他们的FAE。 FAE可以直接处理问题，也可以与内部工程团队或应用专家一起处理。
除非你是一个价值100万美元的重复客户，否则不要指望工程师空运到您的位置。像苹果，耐克和惠而浦这样的人可能会期待这一点，但他们也有很好的记录，以及内部人才的深刻名单。
另一方面，ST在开发/评估板，研讨会和技术路演上投入了大量资金，以便将董事会交给每个人。这似乎缺乏足够支持这一切的FAE和技术人才的深度。管理层似乎认为“如果你建立它，它们就会来”，而一些支持和专业知识本身就会表现出来。我确信事情不会这样，人们倾向于以自我为中心，提供支持是一项非常费力的工作。每个人都想要“帮助”，但这几乎是一种完全不对称的体验。
我解释的次数多于我关心他们需要关注初始客户体验，开箱即用的工作，以及常见的用例，因为如果这是一个粗糙的状态，反复出现问题，那么论坛将充满来自愚蠢问题的噪音，这些问题可以通过一点点关心和关注可交付成果来解决/管理。
以上来自于谷歌翻译
以下为原文
The staff participation level has been an issue here for a decade. There are several issues here, real support is expensive, you pay your garage mechanics $90/hr to work on your problems, but when it comes to computers and chips everyone expects support for free. Going to have to sell a lot of $5 chips to carry $1000 of baggage for every tom,dick and harry with an issue. The good engineers you want to interact with are several levels away and not keen or equipped to deal with everyone's minutia.
For commercial accounts, register your project with your local/regional rep, have interactions with them and the FAE that support them. The FAE can either deal with the problems directly, or with the internal engineering teams, or application experts.
Unless you're a $1M repeat customer don't expect engineers to air-drop to your location. The likes of Apple, Nike and Whirlpool might expect this, but they also have strong track records, and deep rosters of in-house talent.
On the other hand ST spends a lot of money on development/evaluations boards, seminars, and tech roadshows, to get the boards in to the hands of everyone. This seems to lack the depth of FAE and technical talent to adequately support it all. There seems to be the perception in management that 'if you build it, they will come' and that some how support and expertise will manifest by itself. I'm sure that things don't work that way, people tend to be self focused, and providing support is a mostly thankless task. Everyone wants 'help', but this is almost an entirely asymmetrical experience.
I've explained more times than I care that they need to focus on initial customer experience, to have stuff work out of the box, and with common use cases, because if this is left in a rough state, with repeated problems, then the forum is going to be full of noise from stupid problems that could have been addressed/managed with a little care and attention to the deliverables.
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