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刘继牛

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[问答]

英特尔nuc 7i5bnh屏幕闪烁

我的设备NEW intel nuc7i5bnh 8gb ram,128G ssd;
新安装的Windows 10(最新更新)投影机benq tk800 4k hdrreceiver yamaha rxv683all 4k hdmi 2.0电缆
我的问题是屏幕闪烁和DROP SCREEN与netflix或亚马逊素数视频(我必须重新启动以解决闪烁,但如果去netflix它再次发生NETFLIX APP或MICROSOFT EDGE)
图形驱动程序,BIOS,hdmi固件全部更新到最新版本
我尝试了错误的图形驱动程序版本,它没有工作
我试过没有接收器它也很开心但更少(大多数是打开ot关闭应用程序或微软边缘)
我认为hdr模式会让情况变得更糟
你管是伟大的4k也没有问题与hdr
你怎么看?

以上来自于谷歌翻译


以下为原文

my equipment
NEW intel nuc7i5bnh 8gb ram, 128G ssd ; NEW INSTALLAtiON OF windows 10 (latest updated)
projector benq tk800 4k hdr
receiver yamaha rxv683
all 4k hdmi 2.0 cables

my problem is screen flashing and DROP SCREEN with netflix or amazon prime video( i have to restart to resolve flashing, but if going to netflix it happening again BY NETFLIX APP OR MICROSOFT EDGE)
graphic driver, bios, hdmi firmware all updated to the latest version
i tried erlier version of graphic driver it didnt work
I tried without receiver it happans too but less(mostly when open ot close app or microsoft edge)
i think hdr mode make it worse
you tube is great 4k no problem also with hdr
what do you think?

回帖(13)

汤宇

2018-11-27 14:29:48
assafroth74:我们会尽力解决这个问题。
为了提供最准确的帮助,我们只想确认一些有关您系统的详细信息:
请提供NUC,接收器和投影仪之间连接的详细说明,以及用于连接所有部件的视频端口。
在使用相同的组件之前,NUC是否正常工作?
根据投影机的规格,我们可以确认它有不同的HDMI端口,您是否测试了投影机的所有端口?
您是否可以选择使用其他HDMI线缆?
根据您提供给我们的信息,您使用的是Edge,是否可以尝试使用Chrome或Mozilla等其他浏览器?
出于测试目的,请在没有投影仪和接收器的情况下使用NUC,尝试将其直接连接到电视或显示器,以确认此问题是否与兼容性问题有关。
您提到BIOS和驱动程序是最新的,只是为了确认,在以下链接中,您将找到有关如何使用F7方法和最新版本0067进行BIOS更新的说明以及执行此操作所需的.BIO文件
:HTTPS://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.htmlhttps://downloadcenter.intel.com/download/28068/BIOS-Update-BNKBL357-86A
- 产品= 95067
另外,请尝试安装英特尔®图形驱动程序版本24.20.100.6194:https://downloadcenter.intel.com/download/28031/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC-
洁NUC7i3BN-NUC7i5BN-NUC7i7BN?产品= 95067
如果问题仍然存在,我们也可以尝试安装英特尔®图形驱动程序版本24.20.100.6229:https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product = 98911
有任何问题,请告诉我。
此致,Alberto R.

以上来自于谷歌翻译


以下为原文

assafroth74:  We will do our best to try to fix this problem.
 
In order to provide the most accurate assistance, we just wanted to confirm a few details about your system:
 
Please provide a detailed description of the connection between the NUC, the receiver and the projector and which video ports are you using to connect all the parts.
Did the NUC work fine before using those same components?
Based on the specifications of the projector, we can confirm that it has different HDMI ports, did you test all the ports from the projector?
Do you have the option to use a different HDMI cable?
According to the information you gave us you are using Edge, could you please try a different browser like Chrome or Mozilla?
 
For testing purposes, please use the NUC without the projector and the receiver, try to connect it directly to a TV or monitor in order to confirm if this issue could be related to a compatibility problem.

You mentioned the BIOS and drivers are up to date, just to confirm, on the following link you will find the instructions of how to do a BIOS update to the latest version 0067 using the F7 method and the the .BIO file needed to do it:
https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html
https://downloadcenter.intel.com/download/28068/BIOS-Update-BNKBL357-86A-?product=95067
 
Also, please try to install the Intel® graphics driver version 24.20.100.6194:
https://downloadcenter.intel.com/download/28031/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN?product=95067
 
If the problem persists we can also try to install Intel® graphics driver version 24.20.100.6229:
https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=98911
 
Any questions, please let me know.
 
Regards,
Alberto R
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李玉鑫

2018-11-27 14:35:35
引用: jerry1978 发表于 2018-11-27 18:53
assafroth74:我们会尽力解决这个问题。
为了提供最准确的帮助,我们只想确认一些有关您系统的详细信息:
请提供NUC,接收器和投影仪之间连接的详细说明,以及用于连接所有部件的视频端口。

nuc是全新的,使用hdmi 2.0电缆4k(60Hz)连接到接收器。
我也尝试了4种不同的4k电缆(接收器有3个hdcp 2.2端口,它连接到端口1)
从接收器连接到投影仪与hdmi 2.0电缆4k(60Hz)我也尝试了不同的4k电缆 - 短,长。
投影机只有一个输入hdcp 2.2所以我连接到这个端口。
当将海峡连接到高清电视(不是4k)时,nuc工作​​正常,但是当接收器涉及它的闪烁时不会。
将它连接到投影仪时,闪烁较少,但仍有一些可能会掉线 - 然后我必须重新启动。
在Chrome浏览器中它可以发生,但比Netflix应用程序或Microsoftedge少得多。
YouTube和其他网站总是运作完美(高清,4k,hdr ......)
我还测试了朋友的第6代nuc,它运行正常。
我还有一台10年历史的电脑,它与投影机和接收器完美配合(win7连接方式与hdmi相同......)
我花了很多时间甚至想过改变接收器,但我认为它不会改变任何东西,因为它发生在没有它但更少的情况下。
在这篇文章中抱怨的所有人呢?
我意识到最近没有人写过,英特尔没有解决它
如果我从NUC7i5BNH改为NUC7i7BNH,它会解决吗?
谢谢

以上来自于谷歌翻译


以下为原文

The nuc is completely new, connected to receiver  with  hdmi 2.0 cables 4k(60Hz). I also tried 4
different 4k cables (the receiver has 3 hdcp 2.2 port, it connected to
port 1)
from the receiver it connected to projector with hdmi 2.0 cables for
4k(60Hz)I also tried different 4k cables-short, long. the projector has
only one input for hdcp 2.2 so I connect it to this port.
The nuc is working ok when connecting strait to hd tv (not 4k), but not when
the receiver involved its flickering much.
When connecting it strait to projector there is less flickering but still
there is some and it can drop screen-then I have to restart.
In chrome browser it can happen but much less then Netflix app or Microsoft
edge.
YouTube and other website is always working perfect(hd,4k,hdr….)
I have also tested a 6th gen nuc from friend and it works fine.
I also have a 10 year old pc that work perfect with projector and receiver (win
7 connected the same way hdmi….)
I spent many hours and even thought changing the receiver but I think It
will not change anything because it happens without it but less.
What about all the people who complained in this post?
I realize that no one wrote lately and Intel didn’t solve it
If I change from NUC7i5BNH  to NUC7i7BNH will it solve it?
thank you
举报

汤宇

2018-11-27 14:49:41
我试过你说的一切
gpx 6229更好,但切换到hdr模式时。
它闪烁的大时间。

以上来自于谷歌翻译


以下为原文

I tried everything you said
gpx 6229 is better but when switching to hdr mode. it flickering big time.
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刘继牛

2018-11-27 15:07:56
引用: jerry1978 发表于 2018-11-27 19:13
我试过你说的一切
gpx 6229更好,但切换到hdr模式时。
它闪烁的大时间。

请完整描述“闪烁”的含义。
不幸的是,人们可以互换地使用这个词来描述许多不同的现象。
内容S

以上来自于谷歌翻译


以下为原文

Please fully describe what you mean by 'flickering'. Unfortunately, folks are using this word interchangably to describe a number of different phenomena.
...S
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