不支持的系统BIOS

您好thonga4，感谢您联系英特尔®技术支持。据我们了解，您需要有关英特尔®Optane™内存系列的帮助如果我们正确推断，请考虑以下信息： 
基于错误代码和消息同时启用和禁用Intel®Optane™内存不支持的BIOS不支持的系统驱动器或错误启用Intel®Optane™内存不支持的系统BIOS或系统BIOS设置为传统模式。
请与您的BIOS供应商联系以获取最新版本和支持。
错误代码：0xA008002D错误消息仅适用于Intel®Optane™Memory用户界面。您的BIOS不支持Intel Optane Memory或BIOS模式处于传统模式。
措施：1。联系您的BIOS供应商并获取新的BIOS版本。
2.备份系统上的所有文件。
3.更新BIOS。
4.将SATA Controller模式设置为RST Premiummode。
5.将BIOS模式设置为UEFI。
有关如何更改模式，请与BIOS供应商联系。
不同供应商有不同的方法。
我们建议禁用CSM。
6.如果未唤醒，请重新安装操作系统。
请考虑您的主板制造商手册指南，如：**支持Intel®OptaneTM技术（仅限M2_1）我们建议您在您的情况下联系您的原始设备制造商（OEM）Asrock *以获得推荐的BIOS配置或BIOS
更新。我们希望您对此信息有所帮助。最好的问候，Josh B.Intel客户支持技术人员与英特尔公司的合同



以下为原文

Hello thonga4,

Thank you for contacting Intel® Technical Support.

As we understand, you need assistance with your Intel® Optane™ Memory Series If we infer correctly, please, take the following information into consideration:

• Based on the Error Codes and Messages While Enabling and Disabling Intel® Optane™ Memory
  

                        

Unsupported BIOS    Unsupported System Drive       or       Error Enabling Intel® Optane™ Memory    Unsupported System BIOS or System BIOS is set in Legacy Mode.    Contact your BIOS vendor for the latest version and support.    Error Code: 0xA008002D

The error message only applies to Intel® Optane™ Memory user interface.

Your BIOS doesn’t support Intel Optane Memory or your BIOS mode is in Legacy Mode.       Action:    1. Contact your BIOS vendor and get a new BIOS version.    2. Backup all files on your system.    3. Update your BIOS.    4. Set SATA Controller mode to RST Premium mode.    5. Set BIOS mode to UEFI. Contact your BIOS vendor about how to change the mode. Different vendors have different methods. We recommend disabling CSM.    6. Reinstall your operating system if it doesn’t wake up.

• Please take into consideration your motherboard manufacturer manual guidelines like:
  

** Supports Intel® OptaneTM Technology (M2_1 only)

• We recommend you to contact your original equipment manufacturer (OEM) Asrock* in your case in order to get the recommended BIOS configuration or a BIOS update.
  

We hope you find this information helpful.
 
Best regards,

Josh B.
Intel Customer Support Technician
Under Contract to Intel Corporation

您好thonga4，感谢您联系了英特尔技术支持。
自上次沟通以来，我们没有收到您的回复，我们想知道您是否需要进一步的帮助，或者我们是否可以结案;重要提示：如果需要进一步的帮助或澄清，如果您回复此帖子，我们将不胜感激。
除非你的询问完全不相关，否则不要写新的。
通过这种方式，我们将防止生成重复的帖子，我们不会失去思路。我们期待您的回复。最好的问候，Josh B.Intel客户支持技术人员与英特尔公司的合同



以下为原文

Hello thonga4,

Thank you for having contacted Intel Technical Support.   
 
We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
 
Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
 
We will be looking forward to your reply.

Best regards,

Josh B.
Intel Customer Support Technician
Under Contract to Intel Corporation

感谢您的支持。
但我的问题仍未解决。
我已联系过Asrock但尚未解决
所以我还需要进一步的帮助



以下为原文

Thanks for your support. But My problem is still not resolved. I have contacted Asrock but have not resolved yet
So i still  need further assistance

您好thonga4，感谢您的回复。请按照OEM的指南和指示，了解使用Optane内存所需的BIOS设置，包括Asrock *的视频和其他信息的有用链接如下：https：// www
.asrock.com / feature / IntelOptane /如我们上一篇文章所述，如果尝试此操作后仍无法使用Optane加速硬盘，请重新安装操作系统。我们将等待您的回复。
如果您有任何疑问，请随时询问。最好的问候，JoshB.Intel®客户支持技术人员与英特尔公司的合同



以下为原文

Hello thonga4,
 
Thank you for your reply.
 
Please follow the guides and indications of your OEM regarding the BIOS settings necessary to use the Optane memory, a useful link that includes videos and other information from Asrock* is the following:
 
https://www.asrock.com/feature/IntelOptane/
 
As stated in our previous post if after trying this you are still not able to accelerate your HDD using Optane please reinstall your operating system.
 
We will be waiting for your response. If you have any questions, feel free to ask.
 
Best regards,

Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation